Novotel (Heathrow)

Novotel (Heathrow)

Cherry Lane, West Drayton, UB7 9HB, UK

The usual recommendation brought us here – being the cheapest of the well known Heathrow hotels with availability for the night required! We paid £55 room only (compared with “official” rate of £135), with free use of leisure facilities. The room only deal was useful as check in times necessitated breakfasting at the airport, but the cost was pushed up by an inescapable £8 parking fee for a very secure car park.

We were given a second floor room overlooking, through one way glass, the bar and restaurant areas.(See picture) In classic Novotel format the room included a sofa as well as a double bed, a minibar and generous supplies of toiletries in the bathroom, which was separate from the loo. I asked at the bar for fresh milk for my room tea and was given a large glass full. On trying to store this in the minibar so I could use some for my early morning cuppa, I discovered the minibar to be at room temperature. This was not all that was too warm. The room did not appear to have air conditioning and although the wall thermostat was set at 15C, it was recording a temperature of 24C. I called reception and was told that the heating system control would cool the room. When I pointed out that it blatantly wasn't, we were offered an outside room with an opening window or a table fan. Come on mate, this is Heathrow, a fan makes less noise than a succession of aeroplanes! A guy brought the fan, looked at the minibar and came back with a bucket of ice. Although it had completely melted by midnight, it kept the milk cool enough for morning use, but what's the point of a room temperature minibar? The bed was comfy and the shower bath excellent, so in spite of the fan we passed a comfortable night.

On checkout I complained about the room temperature and the minibar and was told the latter were being upgraded so only some of the rooms had refrigerated minbars.

The leisure facilities turned out to be a short but attractive pool visible from parts of the bar and some rooms. The shower in the changing room was out of order which was rather inconvenient, but there were plenty of towels and a hair dryer; it was pleasant enough although it's a good thing there was no charge as I wouldn't have paid extra for such limited facilities.

Verdict: OK, now we know the pitfalls.

September 2007

Janet October 29 2007 2503 reads 3 comments Print


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  • markhorne69
    I have to say in fairly extensive experience of travelling around the world, it seems a reasonable rule that any hotel next to an airport is rubbish...
    Reply · · - November 07 2007 15:20:40
  • nigel4u
    hello long time hear from you janet i am nigel i have been trying to fine you now i have found again i work at the airport i drive a coach for the airline crew when you need a room please tell me as i will get them at a good rate .from nigel
    Reply · · - November 07 2007 23:09:26
  • Janet
    Dear Nigel,
    Thank you so much for that kind offer - I shall certainly take you up on that next time I have to do Heathrow, and I hope you'll have time to meet me.
    P.S. This has now got me thinking... which is the most interesting air hostess uniform, and how can I borrow one.....!
    Reply · · - November 08 2007 00:31:27